Integration Categories
E-Commerce Platforms
Sync products and orders from Shopify, WooCommerce, Shopware, Wix, and Gambio directly into Pocketshop. Link loyalty activity to online purchases and automate post-purchase marketing.
POS Systems
Connect your point-of-sale or cash register so customers earn loyalty points by scanning receipt QR codes. Coupon rewards redeem automatically at the till. Supports all compliant Austrian and German POS systems, plus Etron for direct integration.
AI Tools
Manage campaigns, generate content, and analyse customer data using OpenAI (ChatGPT), Google Gemini via MCP, Dialogflow in-app chatbot, and Fonio AI telephony — all connected to your live Pocketshop data.
Built-in Automation
Use Pocketshop’s native marketing automation to trigger campaigns, loyalty rules, and notifications based on customer behaviour — no external tool required to get started.
How Integrations Connect
Pocketshop uses two primary methods to connect with external tools, depending on the type of integration. Native connectors are pre-built, point-and-click connections for e-commerce platforms and POS systems. You authenticate your existing account, configure your sync preferences, and Pocketshop handles the ongoing data exchange automatically. No coding is required. MCP protocol (Model Context Protocol) is the connection method used for AI tool integrations such as Google Gemini. MCP is an open, standardised protocol that lets AI assistants read and act on your Pocketshop data — including customer segments, loyalty programmes, and campaign performance — directly from within your AI tool of choice. This means you can manage your loyalty programme using natural-language prompts without switching tabs.Getting Started with Integrations
The fastest way to activate an integration is during your Pocketshop onboarding session. Your onboarding specialist will walk you through connecting your most important platforms and ensure your data is syncing correctly before you go live. If you’re adding an integration after launch, navigate to Settings → Integrations in your Pocketshop CRM. Each integration tile shows its current connection status and a guided setup flow. For complex configurations or enterprise-level integrations, contact the Pocketshop team to arrange a dedicated setup session.Specific integration availability may depend on your Pocketshop subscription plan. If you don’t see an integration listed in your CRM settings, reach out to your account manager to confirm whether it is included in your plan or available as an add-on.