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Connecting your online shop to Pocketshop closes the gap between your e-commerce activity and your loyalty programme. When a customer places an order online, Pocketshop can automatically credit loyalty points, trigger a follow-up campaign, and keep your product catalogue in sync — all without any manual work on your part. Pocketshop supports the most widely used e-commerce platforms in the DACH region and beyond.

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Supported Platforms

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Shopify: The Deepest Integration

Shopify offers the most comprehensive connection available in Pocketshop, making it the recommended platform if you are evaluating e-commerce options alongside your loyalty setup. Automatic product sync keeps your Pocketshop product catalogue aligned with your Shopify store in real time. New products, price changes, and stock updates flow through automatically, so your customers always see accurate information in the app. Order management means every Shopify order is visible inside your Pocketshop CRM. You can view order history per customer, use purchase data to power segmentation, and trigger post-purchase campaigns the moment an order is confirmed. Loyalty programme linking connects your Shopify checkout with your Pocketshop points system. Customers earn points on every qualifying online purchase, and those points appear in their app wallet instantly — reinforcing the habit of buying through your store. Marketing automation lets you build trigger-based workflows that fire automatically based on Shopify events. For example, send a personalised thank-you push notification after a first online order, or follow up with a replenishment reminder based on the product category purchased.

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Connecting Your Shopify Store

1

Open integration settings

In your Pocketshop CRM, go to Settings → Integrations and click the Shopify tile.
2

Enter your Shopify store URL

Type your store’s myshopify.com address (for example, yourstore.myshopify.com) and click Connect.
3

Authorise the connection in Shopify

You’ll be redirected to your Shopify admin. Review the permissions Pocketshop requests and click Install app to authorise the connection.
4

Configure sync preferences

Back in Pocketshop, choose which product collections to sync, set your order loyalty point rules, and enable any automation triggers you want to activate immediately.
5

Run an initial sync

Click Sync Now to import your existing product catalogue and recent order history. Depending on your store size, the initial sync may take a few minutes.
6

Verify the connection

Place a test order (or use a Shopify draft order) to confirm that loyalty points are credited correctly and that the order appears in your Pocketshop customer timeline.
If you need help configuring your e-commerce integration, setup assistance is available during onboarding. Your Pocketshop onboarding specialist can walk you through the connection and help you design your first post-purchase automation.
Once your Shopify integration is live, link your loyalty programme tiers to online purchase thresholds. Customers who know they earn points on every online order — and can see their balance growing in the app — convert at a higher rate and are significantly more likely to return than one-time buyers.